84bet Privacy Policy

84bet is a trusted online gaming platform in Bangladesh. Protecting the privacy of our users is a core part of our responsibility. This Privacy Policy ("Policy") describes how 84bet collects your personal information, how it is used, who it may be shared with, and how you can maintain control over your information.

By using this website or registering for our services, you will be considered to have accepted the terms of this privacy policy. We recommend that you read this policy carefully in full.

What Information We Collect

84bet collects various types of personal information in order to provide its services. The following are the main categories of information we collect:

1.1 Information You Provide Directly

Information you voluntarily provide when you register with 84bet or use our services:

• Full name and national identity card details
• Date of birth (for age verification — must be 21 years or older)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, bank account number)
• Username and password (stored in encrypted form)

1.2 Automatically Collected Information

Information collected automatically by technical means when you use our platform:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Site browsing activity and session logs
• Information collected from cookies and similar tracking technologies
• Gameplay history and transaction records

1.3 Verification-Related Information

As part of the KYC (Know Your Customer) verification process, we may collect copies of your national identity card, passport, or driving licence. This information is used solely for the purpose of confirming your identity.

Purpose of Using Your Information

84bet uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure access to gaming, betting, and other platform features.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your queries and issues.
• Security and Fraud Prevention: To ensure account security and detect fraud.
• Age Verification: To confirm that users are 21 years of age or older.
• Legal Obligations: To meet applicable legal requirements.
• Promotional Communications: To inform you of bonus offers and updates, based on your consent.
• Platform Improvement: To analyse data in order to further improve the user experience.

Sharing and Disclosure of Information

84bet may share your information with third parties in the following limited circumstances:

3.1 Service Providers

Trusted third parties who assist in operating our services, such as payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology infrastructure service providers. These parties are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may disclose information where necessary to comply with court orders, lawful requests from government authorities, or other legal obligations.

3.3 Fraud Prevention

Information may be shared with regulatory bodies where needed to detect fraud, prevent money laundering, or stop other illegal activity.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred; however, you will be notified in advance in such cases.

Cookie Policy

The 84bet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site performance and user behaviour.
• Advertising Cookies: To display relevant advertisements (only with your consent).

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Data Protection and Security

84bet applies industry-standard security measures to protect your privacy:

• SSL/TLS Encryption: All data transfers are handled through secure SSL encryption.
• Password Hashing: Your password is never stored directly — advanced cryptographic hashing is used.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time monitoring systems.
• Restricted Access: Only authorised personnel can access your personal information.
• Regular Security Audits: Our systems undergo regular security testing by third parties.
• Two-Factor Authentication: A two-step verification option is available for additional account protection.

While we are committed to ensuring the highest level of security, no method of data transmission over the internet is 100% secure. We therefore ask you to use a strong password and keep your login credentials safe.

Data Retention Period

84bet retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.
• Financial transaction records are retained for the period required under applicable law.
• Information related to fraud investigations is retained until the investigation is complete.

Once the necessary period has ended, we securely delete or anonymise your information so that it is no longer linked to you.

Your Rights

Under 84bet's privacy policy, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain cases.
• Right to Withdraw Consent: The right to withdraw consent previously given at any time.
• Right to Lodge a Complaint: The right to raise a complaint if your privacy rights have been violated.

To exercise these rights, please contact us by email: [email protected]

Protection of Minors' Information

84bet clearly states that our services are intended only for persons aged 21 or older. We do not knowingly collect any personal information from persons under the age of 21.

We verify age during the registration process. If we become aware that a minor is using our platform, we will immediately close their account and delete all associated information.

International Data Transfers

Working with our technology infrastructure and service providers may sometimes require your information to be transferred outside Bangladesh. In such cases:

• We ensure that any international transfer is conducted in compliance with applicable law.
• Third-party organisations are bound by strict data protection agreements.
• We ensure that your information receives the same level of protection abroad.

Changes to the Privacy Policy

84bet may update this privacy policy from time to time. For any significant changes:

• We will update the "Last Updated" date at the top of the policy.
• For significant changes, a notice will be sent to your registered email address.
• If you continue to use the platform after changes have been made, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly and stay updated on the latest version of the privacy policy.

Responsible Gaming and Data

As part of its responsible gaming programme, 84bet may analyse data on your gaming behaviour. The purpose of this analysis is to:

• Identify potentially problematic gaming behaviour and provide timely support.
• Facilitate voluntary betting limits and self-exclusion.
• Generate reports for reviewing gaming habits.

For more details, visit our Responsible Gaming page.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, you can reach us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

After receiving your request or complaint, we will try to respond as quickly as possible. For more complex matters, it may take us a little more time, but we take every request seriously.